Terms & Conditions

Scilly Scents appreciate and value all of our customers and a positive customer experience is our number one aim. However, we are required to have terms and conditions which are detailed in the following text. By reading this you accept all Terms & Conditions stated here. If you do not agree then you should navigate away from this domain.

We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.

Scilly Scents will respect customer privacy at all times and we will never share your information with a third party. Your confidence is guaranteed.

As part of the order process, it is necessary for us to collect some personal information from you. This may include your name, address, phone numbers, email addresses and payment details.

We may use your personal information:

• To process your order
• To send you information about our special offer, promotions and updates
• To communicate with you regarding enquiries, complaints or sales

The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Shopify do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.

Once you have placed your order, we will package and post your item to the addressed specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment.

It can take up to 10 working days to full create and process your order. You will receive and email stating when we have received your order and another email once your item(s) have been dispatched.

Payment can be made via PayPal in their secure environment or via an alternative arrangement that should be agreed in advance. Please note that we do not accept cheques as payment. Paypal will accept Visa, Delta, Electron, EuroCard, MasterCard and Maestro (Switch) on our behalf. Order requests will only be accepted should the payment transaction be completed with full payment. Non-payments will result in order cancellation. No compensation will be offered for any payment fail situation.

Scilly Scents use several different types of postal service providers, including the Royal Mail. 

It can take up to 5 working days to full create and process your order. You will receive and email stating when we have received your order and another email once your item(s) have been dispatched. Your chosen delivery method will be on your email that you receive from us.

If it has surpassed the 5 working days from the point of order – please contact us as soon as possible. The tracking available to us as a company via the courier is only live for 3 months. If this has expired and you have failed to contact us within the 3 month time frame then we will be unable to assist you in your enquiry any further.

At Scilly Scents, we check every product to ensure that the highest standards have been met on every item prior to dispatch. Should you receive any item that you are not satisfied with, you must contact us within 48 hours. You may contact us via our email address sales@scillyscents.com. We will discuss the options with you at the time of contact. When you contact us, please ensure that you provide your order reference number and contact details for you. Furthermore, please submit supporting evidence of any problems. Should your items be badly damaged, we recommend that you do not accept these from the Yodel or Royal Mail.

Your customer experience is very important to us and we strive to make your online shopping expedition as fun and enjoyable as possible.

If you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.